摘抄的书中总结
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE#
与人交流的3个基本规则：
Don’t criticise, condemn or complain. （不要批评、谴责、抱怨）
Give honest and sincere appreciation. （给予真诚地欣赏）
Arouse in the other person an eager want. （激起他人的渴望）
SIX WAYS TO MAKE PEOPLE LIKE YOU#
让别人喜欢自己的6种方式：
Become genuinely interested in other people. （对别人真正地感兴趣）
Smile. （微笑）
Remember that a person’s name is to that person the sweetest and most important sound in any language. （一个人的名字，对他来说，是最好听、最重要的声音）
Be a good listener. Encourage others to talk about themselves. （做一个好的倾听者，鼓励别人谈论自己）
Talk in terms of the other person’s interests. （聊别人感兴趣的话题）
Make the other person feel important – and do it sincerely. （真诚地认为，生命中所遇见的每一位，都很重要）
WIN PEOPLE TO YOUR WAY OF THINKING#
让大家有相同的思考方式：
The only way to get the best of an argument is to avoid it.（最好的争吵解决方式是不争吵）
Show respect for the other person’s opinions. Never say, ‘You’re wrong.’（尊重别人的意见，永远不要说：“你错了！”）
If you are wrong, admit it quickly and emphatically. （如果我错了，快速、着重的承认我错了）
Begin in a friendly way.（友善的开启一段对话）
Get the other person saying ‘yes, yes’ immediately.（先说一些别人认同的观点）
Let the other person do a great deal of the talking.（让别人多说话，多倾听别人的观点）
Let the other person feel that the idea is his or hers.（让人感受到这个观点是他所提出来的）
Try honestly to see things from the other person’s point of view.（诚实的从别人的视角看问题）
Be sympathetic with the other person’s ideas and desires. （学会换位思考）
Appeal to the nobler motives. （给一个高级的动机）
Dramatise your ideas. （光说不练假把式，把想法实现出来先）
Throw down a challenge. （抛出一个挑战）
BE A LEADER#
A leader’s job often includes changing your people’s attitudes and behaviour. Some suggestions to accomplish this:
领导者的职责包含“改变跟随者的态度和行为”，这里有一些建议如下：
Begin with praise and honest appreciation. （以表扬和真诚的欣赏开始）
Call attention to people’s mistakes indirectly. （对别人的错误，不要直言不讳）
Talk about your own mistakes before criticising the other person. （批评他人前，先谈论自己的错误；依然是换位思考）
Ask questions instead of giving direct orders. （用问题引导，而非直接命令）
Let the other person save face. （让别人保存颜面）
Praise the slightest improvement and praise every improvement. Be ‘hearty in your approbation and lavish in your praise.’ （不要吝啬夸奖，为每一个进步点赞）
Give the other person a fine reputation to live up to. （给别人做的事情，冠以光荣的名号）
Use encouragement. Make the fault seem easy to correct. （鼓励！让错误看起来很容易纠正）
Make the other person happy about doing the thing you suggest. （让别人开心的完成，你建议的事情） （原文链接）